Hairdresser on Fire Policies
Please be responsible and courteous clients and cancel your session if you are in the first 4 days of a cold or flu, it is very tight quarters and you run the huge risk of sharing it with myself as well as any other clients booked that day. I have the right to refuse any clients exhibiting any contagious symptoms.
ZERO TOLERANCE POLICY:
Agressive or verbally abusive behaviour will not be tolerated in any capacity. The consequence for such behaviour will result in an immediate ban from the studio and all future bookings.
There is no such thing as 'fashionably early'. Due to the private nature of the studio setting, please make a concerted effort to arrive ON TIME as to not disturb the flow of the sessions.
It is recommended to book ahead to avoid disappointment. If you are in need of some hairapy sooner, you may also add yourself to our online booking waitlist found on our online scheduler Reserva Online Booking as clients cancel and shift appointments around daily and weekly, just pick any day or days that you would like to be notified and if an appointment becomes available and you will be sent an email. Also note that there are only 4 months available at a time for prebooking on the schedule. Feel free to subscribe to any of our social media links: Instagram, Facebook, Twitter, Linkedin and Google+, for a literal heads-up on any JUNE news.
If you have secured an earlier appointment via the waitlist, you are responsible for immediately cancelling your original appointment. This avoids any last minute cancellations and opens up the spot for another client to readily accept. Please be courteous regarding multiple bookings.
Due to time constraints and to ensure a quality tailored hair cut that stands the test of time...
Ladies, teens and children MUST arrive with COMPLETELY DRY & CLEAN tresses, which I will flatiron and cut dry, or will wet and diffuse.
*If you require a shampoo and condition, secure 2 consecutive sessions and I will dry cut you first, followed by a shampoo and style as per your request, this allows the cut not to be compromised. An additional $80 will be charged to cover the extra styling hour.
*Double back to back appointments should also be made for those of you whom are gifted by the hair gods with an abundance of tresses to ensure there is ample time to thoroughly tend to your tailored haircut. An additional $80 will be charged to cover the extra hour.
Debit/Interact is our preferred method of payment, however Visa and MasterCard are also accepted for your convenience.
We do not issue refunds or exchanges on salon services or products purchased.
FIRM CANCELLATION POLICY IN EFFECT:
A late cancellation or missed visit means that we are not able to accomodate another waitlist client and have a loss of income. Last minute cancellations/reschedules (made within 24 hours of the appointment) and no-shows will be charged fully for the booked service including hst. If you have booked within 24 hours of the service it is considered a final booking.
Our appointments are valid once booked, not pending receipt of a reminder from us, as they can get lost in spam folders. Late arrivals (over 20 minutes) may also result in the client being a last minute cancellation if there is no longer sufficient time to provide the service. Your consideration of this matter is greatly appreciated.