Hairdresser on Fire Policies
Please be responsible and courteous clients and cancel your session if you find yourself with a cold or flu (even if its early days). It is extremely tight quarters in the studio and you run the huge risk of sharing it with myself as well as any other clients booked that day. I will refuse any clients exhibiting any contagious symptoms.
ZERO TOLERANCE POLICY:
Agressive or verbally abusive behaviour will not be tolerated in any capacity. The consequence for such behaviour will result in an immediate ban from the studio and all future bookings.
There is no such thing as 'fashionably early'. Due to the private nature of the studio setting, please make a concerted effort to arrive ON TIME as to not disturb the flow. When we are 'in session', we request that you patiently wait in the hall until the previous client makes there timely exit, this keeps each appointment as private as possible.
It is recommended to book ahead to avoid disappointment.
*In the rare event that you do not receive an immediate confirmation email after your appointment has been approved, email us directly at email@example.com to verify that you are actually in the calendar. Please also check your spam/junk folders for any misplaced confirmations. An email reminder is additionally sent out to you with the email address you used upon booking approximately 2pm the day before your session. If you also do not receive this reminder please reach out via firstname.lastname@example.org to avoid any inconvenience and disappointment.
If you are in need of some hairapy sooner, you may also add yourself to our online booking waitlist found on our Reserva Online Booking scheduler as clients cancel and shift appointments around daily and weekly. Simply pick any desired day or days that indicate 'Fully Booked', as well a your ideal window of time and click the '+ Join Wait List' button that is located at the top of the page. You will be notified via email when an appointment becomes available. You should act fast as the list is sent out in order in 5 minutes increments, so if you try to secure said session and it doesn't allow you to do so, it means that the next client has accepted the cancellation. Not to worry, until you accept a cancellation Reserva will continue to send you email alerts when the next cancellation becomes readily available. Also note that there are only 4 months available at a time for prebooking on the schedule. Feel free to subscribe to any of our social media links: Instagram, Facebook, Twitter, Linkedin and Google+, for a literal heads-up on any JUNE news.
*If you have secured an earlier appointment via the waitlist, you are responsible for immediately cancelling your original appointment. This avoids any last minute cancellations and opens up the spot for another client to readily accept. Please be courteous regarding multiple bookings.
Due to time constraints and to ensure a quality tailored hair cut that stands the test of time...
Ladies, teens and children MUST arrive with COMPLETELY DRY & CLEAN tresses, which I will flatiron and cut dry, or will wet and diffuse.
*If you require a shampoo and condition, secure 2 consecutive sessions and I will dry cut you first, followed by a shampoo and style as per your request, this allows the cut not to be compromised. An additional $80 will be charged to cover the extra styling hour.
*Double back to back appointments should also be made for those of you whom are gifted by the hair gods with an abundance of tresses to ensure there is ample time to thoroughly tend to your tailored haircut. An additional $80 will be charged to cover the extra hour.
Debit/Interact is our preferred method of payment, however Visa and MasterCard are also accepted for your convenience.
We do not issue refunds or exchanges on salon services or products purchased.
FIRM CANCELLATION POLICY IN EFFECT:
A late cancellation or missed visit means that we are not able to accomodate another waitlist client and have a loss of income. Last minute cancellations/reschedules (made within 24 hours of the appointment) and no-shows will be charged fully for the booked service including hst. If you have booked within 24 hours of the service it is considered a final booking.
Our appointments are valid once booked, not pending receipt of a reminder from us, as they can get lost in spam folders. Late arrivals (over 20 minutes) may also result in the client being a last minute cancellation if there is no longer sufficient time to provide the service. Your consideration of this matter is greatly appreciated.